Curbside Service Policies

•  Waste must be in standard size garbage bags (approximately 26" x 36"). 'Grocery bags', 'kitchen catchers' and 'large yard' waste bags are not acceptable.

•  Waste is to be at the curb by 8:00 a.m. on collection day.

•  If waste bins are used for collection at the curb, they must be kept clean and tidy.

•  Each bag must not exceed 35 pounds.

•  Garbage bags must be tied before placing them at the curb.

•  Broken glass, sharps, knives, and syringes must be clearly marked and packaged in a puncture-proof container. The marked container is to be placed at the curb separate from garbage bags.

•  Containers of liquid, including paint will not be collected. Empty or dried out paint cans can be placed in a regular garbage bag with other household waste.

•  Hazardous waste will not be collected; items, liquids or materials can be taken to the landfill site for disposal.

•  Electronic waste such as televisions, computers, computer accessories, stereos, stereo components, etc. will not be taken during regular waste collection.These items can be taken to the landfill site for recycling.

•  Ashes will not be collected.

•  Cardboard must be put in tied up bags (standard garbage bags) or broken down and bundled, to measure no more than 2 feet by 2 feet by 1 foot.

•  If residents are not in compliance with waste collection regulations, waste can be refused. For the first infraction, waste will be taken and a tag will be left noting the infraction.  If the problem is not rectified on the following collection day, then waste will be refused.

WHY Curbside Collection - Risk of injury for sole driver collecting your waste. Sometimes the Collector has to walk up to 50 feet, for 500 houses a day. This could happen 3 or more times per house if there are 5 bags or more. This equates to cover over 1500 trips a day carrying 30 - 35 lbs each trip. This is unreasonable to expect of any one person. If an injury occures due to unreasonable/unsafe work conditions, that cost goes back to residents.

Businesses/organizations must follow Residential Collection Guidelines outlined below with the following exception:

Businesses or organizations having waste collected will not be required to place waste to the curb if the property on which the business/organization is located can be accessed by the collector without encroachment on private property.

NorPen Card System is for use at our 4 landfill sites for the delivery of commercial/business Sector.

For your convenience, Cards and Business Set Up Forms will be available at the site when you arrive.  Landfill Attendants will provide assistance on how to use the card upon your first visit to site.  

Effective August 1, 2016, the ID number(s) on the card will be assigned to your business/company.  When delivering waste to the landfill site, the delivery person will need to show or give their ID number.   If your company has multiple delivery people, they each will need an ID Card. These cards will be attached to your company for all future waste drop-off’s.  Your first card is free of charge; however, there will be a $5.00 charge for replacements so please don’t misplace or damage your card(s).

There will be no need for your employee to sign and names will not be recorded on the invoices.  Each drop-off will automatically generate a waybill which will be sent to the email address provided by your company with the amount of waste and the Business ID Number.  The first emailed waybill may go into your junk/spam mail as it will come from an automated system that your email account will not recognize.  Once you approve the email as not being junk/spam any further waybills will go directly to your inbox. Companies will need to protect their Business ID Number to prevent anyone else from using it.

Keep it safe and keep it private to protect your business from charges that may not be yours.  A BUSINESS SET UP FORM can be found at the bottom of this page.

Curbside waste is collected year-round, once per week. For storm days and holidays the next possible collection day will be used. Changes to regular schedule will be announced @ norpenservices.ca and Norpen Facebook page (Norpen Waste) for all residents, and @ 709-454-3336 for residents of Subregions 1, 2, and 3.